FAQ

Please find some frequently asked questions detailed below:-

Q.What methods of payment do you use?
A. We use Paypal.co.uk as our preferred method of payment , they are very well known and provide one of the most secure and safest ways to pay for goods and services online.

Q. Can I pay by debit/credit card without a Paypal account?
A. Yes, you can use a credit or debit card through Paypal without opening a Paypal account.

Q. How long will delivery take from your receipt of my order?
A. If your order is received before 1.00p.m. on a weekday we aim to dispatch the same day. For orders received after 1.00p.m or at weekends we will normally ensure your purchase is dispatched the following working day.
Please allow for bank holidays and weekends.

Q. How will I know when you have dispatched my order?
A. You will receive an email confirming dispatch of your order.

Q. What are the postage and packing options when ordering my products.
A. We have 3 options at present, standard Royal Mail 2nd class recorded post which is FREE for all UK orders, and Royal Mail Special delivery which is delivered before 1pm the next working day after dispatch at £6.95 again for UK orders only. If you choose Special Delivery and order on Friday, your order will be delivered on Monday.
We provide shipping to Europe and Ireland at a cost of £9.95 which includes insurance,
and requires a signature on delivery.

Q. Can I get free delivery on my order.
A. Yes all UK orders include free delivery unless you require European or special delivery.

Q. How will my item be packaged?
A. Please be assured all our deliveries are discretely wrapped in plain grey or brown packaging with no indication of the contents.

Q. Is my personal information safe?
A. We NEVER share your personal details with any other companies.

Q.The product I wish to order is out of stock.
A. Please e-mail us with the details and we will advise you when the item is available to order.

Q. Do you stock petite or plus sizes.
A. We do currently stock a limited range of plus sizes, however, if you require a certain item in a size not listed (including petite), please email us with details and we may be able to assist you. 

Q. Do you deliver outside of the United Kingdom.
A. At present we only deliver to Europe and Ireland

Q. What if I wanted to place an order and my delivery address is outside UK, Europe and Ireland.
A. Please contact us with details of the products you require and your address and we will advise you if we are able to fulfill your order and how much the shipping costs will be.
 
Q. What is your returns policy.
A. If an item is unsuitable please return  items to Amarie Lingerie, 1 Well Copse Close, Waterlooville, Hants, PO8 0HB, UK.
Items must be returned within 14 days of purchase.
 
 : Items must be returned in their original condition with undamaged packaging and in unused condition
   with all labels attached.
 : Please ensure that panties and thongs are tried on over your own lingerie - we cannot
   accept returns on lingerie that has been worn or is soiled for hygene reasons.
 : We cannot accept returns on hosiery once packs have been opened.
 : We cannot be held responsible for returned orders that have been lost in transit. 
 : We recommend that you send your returns back to us by registered post and retain proof of
  posting.
 :We will not issue a refund or exchange if you do not follow this policy.
 :We do not refund the Special Delivery cost of £6.95.

Please email us first detailing the problem and request a returns number.
Return postage will not be refunded.
A copy of our returns policy can be found at the end of our Terms & Conditions page.
If you have any additional questions please use our contact page and we will endeavour to respond within 24hrs. Thank you. 

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